Two kinds of data
We hold two different kinds of data, and treat them differently.
- Your account data: what we need to run your account. We are responsible for it.
- Memory content: the conversations your software sends us. You decide what goes in; we process it on your behalf, only to provide the service.
Account data
- Your email address, and your name if you give it.
- Your organisation, projects, members and their roles.
- Hashes of your API keys (never the keys themselves).
- Usage counts per day and project, for billing and limits.
- A log of admin actions taken in your organisation.
- Billing details, held by our payment processor once billing starts.
We use it to run your account, bill you, keep the service secure, and contact you about the service. We do not sell it, and this website runs no analytics or third-party scripts.
Memory content
Everything listed under what is stored: the messages and replies you send, the facts written from them, and what we derive for recall. We process it only to provide the service to you. It is processed on our servers; some of it is sent to a third-party model API for judgments, as the security page describes. Your own model calls go from your software straight to your model provider and never through us.
Memory content is kept until you delete the memory. Deleting a memory removes it and verifies it is gone. You can export a memory at any time.
Your users
If the conversations you send contain personal data about your own users, you are responsible for telling them and for having a basis to process it. We act on your instructions for that data. A data processing agreement will be available before these terms take effect.
Where data is held
In the United States. The processors we use, with their locations, are listed on the security page; the full list with names will be published before general availability.
Your rights
You can see, correct, export or delete your account data, and export or delete any memory. Ask us at support@threadlessai.com for anything the console does not do for you.
Cookies
This website sets no tracking cookies. The console uses one session cookie to keep you signed in. Your choice of light or dark theme is kept in your browser's local storage.
Changes
We will post changes here and tell account holders about material ones. The legal entity responsible for your data will be named here before this policy takes effect.